If you’re having issues with Motion Guide video playback, you may need to check your internet connection. If your internet connection is slow or inconsistent, we suggest switching from Wi-Fi to cellular data (data rates may apply), as slow Wi-Fi can cause video lag. Next, check your browser. Motion Guide is best supported by the Chrome browser.
If the problem persists, make sure your app is up to date. For further help, contact Customer Support at hello@vorihealth.com or +1 (866) 719-9611.